International Order
The guidelines for international orders and deliveries
1. International Order and Delivery Guidelines:
Delivery Outside the UK: Drashokstressbuster.com offers international delivery to all destinations with a flat delivery charge of £10.99 per order. This service relies on the availability of dependable courier services to your location.
2. Order Processing:
Orders are typically processed within 24 hours after payment is received. The
delivery time to the final destination will depend on the courier services and
customs regulations of the destination country.
3. Estimated Delivery Times:
We aim to deliver products within the following time frames:
- Europe: 7-10 working days.
- North America: 7-15 working days.
- Australia and New Zealand: 10-15 working days.
- Rest of the World: 10-20 working days.
4. Customs and Import Duties:
Please note that while we provide free shipping, customers are responsible for
any customs fees, duties, or taxes levied by their respective countries.
5. 30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee. If you are not fully satisfied with
your purchase, you may return it within 30 days of receipt. We encourage you
to consult with our experts before making a decision, as we may be able to
assist you in achieving the best results from our products.
6. International/ UK Return Process:
Before returning an international/UK orders, please consult with our team. Returns must be made through a traceable courier service at the client’s expense. Upon receiving the returned product, we will process a refund of the product price, excluding delivery charges, within 3 working days. Please note that delivery charges are non-refundable.
7. Tracking and Carrier Information:
Your order’s tracking details will be provided on your invoice or sent to you
via email once your parcel is dispatched.
8. International Packaging:
We take great care in packaging our products to ensure they reach you in perfect condition, regardless of the distance they travel.
9. Delayed or Lost Orders:
If your order doesn’t arrive within the specified timeframe, please contact us. We have a dedicated team member who monitors the progress of international parcels and will assist you.
10. Customer Service Support:
Our international customer support team is ready to assist you. Please reach
out to us via email or WhatsApp for prompt service.
11. Order Updates:
We are committed to providing regular updates on the status of your order, keeping you informed every step of the way.