Product Delivery and Returns Policy
Delivery Policy:
1. Delivery Timeframes:
Within the UK: Expect delivery within 2 to 3 working days. Delays may occur due to courier service issues beyond our control.
EU Deliveries: Typically, deliveries take 7 to 10 working days.
Canada, US, Australia: Deliveries generally take up to 7 working days.
Rest of the World: Deliveries can take 10 to 15 working days, subject to customs and local laws.
2. Global Delivery:
3. Refunds for Undeliverable Products:
Return Policy:
1. 30-Day Satisfaction Guarantee:
2. Return Conditions:
Products must be in original, unused condition and packaging.
Certain items may be non-returnable due to hygiene or safety reasons (e.g., perishable items, intimate apparel).
3. Return Process:
Contact our customer service team to initiate a return.
Follow the instructions provided for packaging and sending back the product.
Use a reliable postage service, preferably with tracking and insurance.
4. Return Costs:
Customers are generally responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or defective product).
5. Refunds and Exchanges:
We process refunds and exchanges after receiving and verifying the returned item.
Refunds are made using the original payment method.
6. Damaged or Faulty Products:
Contact customer service immediately with details and evidence of the issue.
We offer solutions like refunds, replacements, or repairs, depending on the situation.